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Arcade Imadination
Help Center

  • How easy is it to assemble the arcade kits?
    Our arcade kits are designed for easy assembly. Each kit comes with detailed instructions and all the necessary components. With our high-quality, CNC-cut, sturdy black melamine parts, you'll find the assembly process straightforward and hassle-free. No painting is required, and the cabinets are perfect for displaying decals.
  • Do you use FedEx for shipping?
    Yes, we use FedEx to ship only small products such as our kits and other small items. The shipping price will be included for items eligible for FedEx shipping.
  • Can I customize my arcade machine?
    Absolutely! We offer extensive customization options for our arcade machines. You can personalize your machine with custom graphics, software options, and hardware configurations to make it uniquely yours. Visit our customization section for more details.
  • What does the warranty cover for electronics?
    For more information, please refer to our dedicated section on electronics.
  • Can I pick up my purchase in person?
    Yes, you can pick up your purchases in person at Oak Creek, WI. Address: 7760 S 6th Street, Oak Creek, Wisconsin 53154, at Dock 1 and 2.
  • What is the duration of the warranty on your products?
    We offer a three-year warranty on all our products.
  • What does the warranty cover for arcade parts?
    For more information, please refer to our dedicated section on arcade parts.
  • How do you ship large arcades?
    For most of our large arcades, we place the arcade on a pallet, secure it to the pallet, wrap and protect it with saran wrap and bubble wrap foam. We then use 1/2 inch OSB to protect the pallet from damages and finally strap the arcade down with a tight band for extra protection.
  • What support do you offer if I have questions or need help?
    We offer comprehensive support to ensure you have the best gaming experience. Our support section includes FAQs, contact information for our dedicated support team, and access to our community forums where you can connect with fellow gamers. Additionally, you can check out our leaderboards and stay updated on exclusive events and tournaments.
  • Where do you ship your products?
    We are limited to shipping only within the United States.
  • What types of arcade machines do you offer?
    We offer a wide range of arcade machines to suit every preference and space. Our collections include tabletop arcades, upright arcades, cocktail arcades, pedestal arcades, and virtual pinball arcades. Each type provides a unique gaming experience, ensuring there's something for everyone.
  • Is there an extra cost for lift gate delivery?
    Lift gate delivery is provided at no extra cost when you use freight shipping.
  • What is the cost of freight shipping?
    The cost varies from product to product, ranging from $350 to $500. Prices will automatically adjust for each product when added to your cart.
  • What should I do if my item is damaged during shipping?
    We have insurance that covers 100% of damages if they occur during shipping. You are fully covered when you buy from us.
  • What financing options are available?
    We provide flexible financing solutions through Affirm, making it easier for you to own your dream arcade setup. With our financing options, you can start playing now and pay later. Learn more about our payment plans in the financing section.
  • What does the warranty cover for the cabinet?
    For more information, please refer to our dedicated section on the cabinet.

Have a question? We are happy to help.

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